IT Support Levels
Our Service Level Agreements (SLA) are broken down into three categories:
Gold Service
In addition to the front-line technical support provided by our silver service level (below), this service level provides pro-active monitoring and maintenance of our clients' IT systems.
Performance monitors are set on mission-critical computer systems, alerting us when an issue could be developing, allowing a swift resolution. In addition, we also schedule monthly maintenance visits where we:
- Check servers for errors
- Carry out hardware & software maintenance
- Troubleshoot general client enquiries
- Perform anti-virus & security updates
Silver Service
Our silver service support contract provides access to our highly skilled engineers via our computer helpdesk.
Using remote support software, clients can 'dial into us' through our website for an on-line support session, allowing issues to be rectified remotely in a quick and efficient manner.
Pay as you go
Our pay as you go support option is designed for clients who do not require a support contract, and only need engage us from time to time. We are extremely competitive on price.
For further information call 0203 031 9500 or email sales@kimsonsolutions.com
